Shipping Policy
Most orders ship via FedEx Ground, Mon-Fri in 3-5 business days after the order is received and will arrive in 7-10 business days during normal conditions. Please allow up 2 weeks before shipment during high demand periods. We process and ship orders in priority of when they are received. Larger orders that require truck shipping may also take additional time to arrange and transport.
NOTE: Canada shipping includes all brokerage/duty/taxes and prices are all listed in USD.
Orders outside USA/Canada can contact one of our distributors for more information.
Signing up for FedEx Delivery Manager is the most effective way to customize your deliveries not only from Ironmaster, but from any company that utilizes FedEx as their carrier. Click the banner or link below for more details:
Shipping Q & A
Once your order ships (normally within 3-5 business days,but currently processing can take up to 2 weeks) you will receive an email with tracking information that evening. Your order status will remain "Pending" until the shipment is underway.
You can track your shipment at FedEx.com. Normal delivery days for residential addresses are Tuesday-Saturday. The shipping map below shows the approximate transit times in the U.S.
We send shipments via regular ground service. Packages will be left at the front door by the driver. We can ship orders requiring a signature if the customer requests we do so. If you are concerned about your delivery or security, please do so since this is the only way Ironmaster can be held responsible. However, please note if a signature required shipment is not accepted after 3 delivery attempts and the packages are returned to us, the shipping costs may be deducted from a refund or a re-shipment so please be sure someone will be available.
Yes! See the FedEx Delivery Manager info at the top of this page. Note: Some features of FedEx Delivery Manager may require a small fee.
You can only re-route a shipment to a FedEx office location to pick up unless you are signed up for Delivery Manager and have configured your account on the FedEx website.
There is one master tracking number provided, but some orders are shipped in multiple boxes. The carrier tracking page only shows the first main package info and you will need to search further to see the other packages that are included with the shipment.
Desktop Browser: Click on the Multiple-piece shipment tab.
Mobile Browsers: Click on Travel History and then select Multiple-piece shipment.
In most cases you will not receive all the boxes in one delivery attempt. Carriers usually completes the delivery within two business days from the first attempt. If after two days you still have not received all of your boxes, contact Ironmaster Customer Service for support. Please allow for some extra time for any missing boxes to arrive before contacting Ironmaster since some boxes may actually arrive earlier than normal. During peak times, many individual packages can take up to a week longer to arrive.
You should document and note any damages or missing items immediately and notify us. Failure to do so will remove our ability to file a claim with the carrier.
